Frequently Asked Questions

100% captive‑bred. We never sell wild‑caught animals. Every reptile is ethically bred in‑house or sourced from trusted US‑based breeders.

You’ll need a properly sized terrarium, substrate, heat source, UVB lighting, thermometer/hygrometer, water dish, hiding spots, and climbing branches or decor. We offer complete starter kits for every species.

Warm side: 88‑92°F, cool side: 78‑80°F, nighttime drop to 75°F. Always use a thermostat to regulate heat sources.

Yes. Every cockatiel is hand‑raised and socialized from a young age. They are friendly, step‑up trained, and ready to bond with their new family.

A balanced diet includes high‑quality pellets, fresh vegetables, a small amount of fruit, and occasional seeds. We provide a dietary care sheet with every bird.

Yes, cockatiels need a spacious cage with horizontal bars, multiple perches, and toys. We sell recommended cages in our Enclosures category.

We ship via FedEx Priority Overnight or UPS Next Day Air. Every animal is packed in a breathable bag inside an insulated box with heat/cold packs. We only ship Monday through Wednesday to avoid weekend delays.

If your pet arrives deceased or critically ill, contact us within 2 hours of delivery with photos. We will replace the animal or refund the purchase price – no questions asked.

Yes! International shipping is available with full CITES documentation. Delivery times vary by destination. Contact us for a quote.

We accept manual payments via Zelle, CashApp, Venmo, Apple Pay, and other methods depending on your country. After placing your order, you’ll receive full payment instructions. We also offer a 15% discount for Bitcoin and USDT payments.

Orders can be modified or cancelled within 24 hours of placement. Because live animals are prepared for shipment, late cancellations may incur a restocking fee. Please contact us immediately.

Once your order ships, you’ll receive an email with a tracking number. You can also log into your account to see real‑time status updates.

Look for clear eyes, smooth skin, regular feeding, and active behavior. Any lethargy, wheezing, discharge, or weight loss warrants a veterinarian visit.

We recommend calcium powder (with or without D3 depending on UVB access) and a weekly multivitamin. All supplements are available in our store.

Absolutely. Every order includes a species‑specific digital care guide, and we have a dedicated Care Guides section on our website.